Do you remember the expression “customers are kings”? It sounds simple, but it`s very meaningful for a companys image. It surely is, one could only imagine what happens to a company when their customers aren`t satisfied with the companys service or product. They become reluctant to purchase or use the companys product. This will surely have great impact on the companys life line.
The prinsip of considering guests as kings is something that is held firmly by Acardia Hotel, a three star hotel which is located at Jl. K.H. Wahid Hasyim No.114, Jakarta. Starting from the attendants to the security guards, all of them seem to be doing their best to satisfy their guests. This is reflected by their slogan which is written in brochures found in every room of the hotel, and badges worn by the attendants “15 minutes serving customers”, meaning to serve guests within 15 minutes. The service includes taking care of their guests problem and their complaints in relation with their stay at the hotel. If within 15 minutes no solution is found, the hotel is willing to pay the bill. It seems that satisfaction is a very serious matter for Acardia Hotel.

If this makes you curious, then you should try staying at the hotel. There are 90 rooms divided into three types, which are; the standard, suite, and deluxe room. before going through the price it is better to know first what is provided in each room.
Facillities such as a cabel television, a mini refrigerator with beverages inside, and an electric teapot to make tea or coffee are available in each room. An air conditioner and a telephone with an internasional and a local line is also available. In the bathroom, there`s a hot and cold shower, and bathroom accessories, such as; towels, soap, and shampoo. The hotel is in clean condition. The door uses a magnetic key card to open. This device is used because magnetic keys are considered more safe than the usual keys used to open doors

magnetic key card

There`s also a laundry and a babysitter service. This will surely make it easier for guests bringing their family along. For guests who just couldn`t make the day without the internet, Acardia Hotel has an internet facility which can be accessed in the bedroom, or in the business room on the first floor.
All those facilities can be enjoyed by paying the price for at least one room. The standard room costs 450,000 Indonesian Rupiahs (IDR). The suite room comes at the price of 500,000 (IDR), and the deluxe room costs 650,000 IDR. These prices include free breakfast which you can choose from a menu, and is served from 6 a.m. to 10 a.m.
Payment can be done by cash or with a credit card. The payment transaction at Acardia Hotel uses the deposit system. Which means when checking in, guests have to pay 700,000 IDR in advance as insurance. The surplus of pay will be returned when checking out. Otherwise if the amount of insurance money is less than the total payment, then guests should get ready to grope for more money from their pocket to pay the defisit. You can reserve by phoning (021) 2300050, or by sending fax to (021) 2300995, it`s also possible to reserve through email at hotelarcadia@speed.net.id. Don`t forget to bring an ID card or your passport, because it will be asked by the customer service.
Looking at the price, it may make you think twice before choosing this hotel to stay. But, considering the slogan “15 minutes serving customers”, staying at Acardia Hotel might just make you feel that it`s the right decision.