Do you remember the expression “customers are kings”? It sounds simple, but it`s very meaningful for a companys image. It surely is, one could only imagine what happens to a company when their customers aren`t satisfied with the companys service or product. They become reluctant to purchase or use the companys product. This will surely have great impact on the companys life line.
The prinsip of considering guests as kings is something that is held firmly by Acardia Hotel, a three star hotel which is located at Jl. K.H. Wahid Hasyim No.114, Jakarta. Starting from the attendants to the security guards, all of them seem to be doing their best to satisfy their guests. This is reflected by their slogan which is written in brochures found in every room of the hotel, and badges worn by the attendants “15 minutes serving customers”, meaning to serve guests within 15 minutes. The service includes taking care of their guests problem and their complaints in relation with their stay at the hotel. If within 15 minutes no solution is found, the hotel is willing to pay the bill. It seems that satisfaction is a very serious matter for Acardia Hotel. Detail.. »

I know this hotel has stood since an 60-years old. I was thinking that the hotel will find ancient buildings, furniture … the matter outdated. But the stay at this hotel, all I thought terbantah. Building good enough, even as new construction. Furniture in the room, such as cupboard, television and beds, in the three conditions. Cable TV channel also provided. Here’s the hotel’s 60-years old? Really makes me amazed. It seems no one if you try.